Our approach to quality
Our expertise in the publishing industry, ably supported by new technologies and a deep-rooted culture of prioritising quality, allows us to deliver results consistently. At TNQ, we believe quality is an enterprise function that requires established processes that are defined with proven principles, rigorous quality training and assessment. We lay emphasis on continuous improvement, and attention from dedicated teams for quality monitoring.
We’ve implemented “Lean” and “Six Sigma” methodologies to facilitate a scientific approach to quality issues that enables us to achieve high operational efficiency with continual improvement.
The quality metrics are derived based on the internal and external key performance indicators (KPIs), which in turn are calculated using either whole or sampling methods on a fixed frequency.
The QMS guides our quality team, which is responsible for collating data, analysing and sharing reports, and discussing findings with the wider audience at a bi-weekly meeting.
The data used to measure the KPIs is collected from three parties:
A patent-protected, fully-automated, browser-based pagination engine that generates both high-quality PDF pages for print as well as interactive pages for online consumption.
Extracts and organises manuscript information and makes peer review contextual, interactive, and more efficient.
Microservices extracted from the core of our production technology, to transform publishers’ workflows.