Process checks created with an emphasis on continual improvement.

Our expertise in the publishing industry, supported by new technologies and a deep-rooted culture of prioritising quality, allows us to deliver results consistently. At TNQ, we believe quality is an enterprise function that requires established processes that are defined with proven principles, rigorous quality training and assessment. We lay emphasis on continuous improvement, and attention from dedicated teams for quality monitoring.

We’ve implemented “Lean” and “Six Sigma” methodologies to facilitate a scientific approach to quality issues that enables us to achieve high operational efficiency with continual improvement.

The quality metrics are derived based on the internal and external key performance indicators, which in turn are calculated using either whole or sampling methods on a fixed frequency.

The quality management system (QMS) guides our quality team, which is responsible for collating data, analysing and sharing reports, and discussing findings with the wider audience at a bi-weekly meeting.

The data used to measure the KPIs is collected from:

• our customers

• our process tools

• our teams 

Cross-functional teams are formed to analyse and categorise errors. Top pain areas are identified and improvement projects are initiated to eliminate the errors and reduce the rework percentage. Every improvement project is recognised as ‘Kaizen’ which is evaluated based on the outcome of the project. Processes are audited every month to ensure standard operating procedures are being followed. Twice a year, value stream mapping identifies and eliminates activities in the workflow that are not adding value. 


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